Shipping & Returns

Shipping Information

Processing Time

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Times

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days

Shipping costs are calculated at checkout based on your location and order size.

International Shipping

We currently ship to select international destinations. Delivery times vary by location. Please note that international orders may be subject to customs fees and import duties.

Returns & Exchanges

Return Policy

We want you to love your purchase! If you're not completely satisfied, you may return unopened products within 30 days of delivery for a full refund.

How to Return

1. Contact us at support@luxviaskin.com with your order number
2. We'll provide you with return instructions
3. Ship the item back in its original packaging
4. Refunds are processed within 5-7 business days after we receive your return

Exchanges

If you'd like to exchange a product, please contact us and we'll be happy to help you find the perfect replacement.

Note: For hygiene reasons, we cannot accept returns on opened skincare products unless they are defective.

Questions?

If you have any questions about shipping or returns, please contact us at support@luxviaskin.com